Service Guarantee

Service you can trust

At Colordarcy, we believe that the customer is at the heart of our business and we aim to consistently deliver the highest level of service to you at all times.

Every employee, every communication and every process within Colordarcy should delight you, our most important customer, by demonstrating our understanding of your needs and goals, and by going the extra mile to ensure you are happy and satisfied in all your interactions with us.

We aim to deliver a service that is so good, that our customers will be proud to recommend us to their friends and colleagues, and we will strive at all times to do more than what is expected of us in our endeavour to contribute to your success.

Our Service Guarantee

In the unlikely event that our service dips below our own high standards and your expectations, we commit to resolving your issues promptly, professionally, openly and fairly. All complaints will be reviewed by the managing director and action taken to resolve the issue and address any areas of our service identified as needing attention. On top of that, we will issue you with a cheque for £100 to compensate you for any inconvenience we may have caused.

Our Service Charter

• We put our customers first and provide the highest level of customer service through the provision of clear, concise and accurate advice in a prompt manner.
• Our team are highly trained and knowledgeable in their area, and have the authority and responsibility to deal with your enquiries or be able to refer you further if need be.
• We will always deal with your query in a very professional manner.
• We will exercise the utmost integrity and confidentiality and will not disclose or use any information about you without your consent, at all times adhering to the Data Protection policy.
• We will be open, courteous and considerate, striving at all times to deliver a very positive customer experience.
• We will continually improve the performance and quality of our customer service by listening to your suggestions and measuring satisfaction levels on a regular basis.

We Value Your Feedback

Our goal is to provide the highest level of service to our customers; we would very much like to hear from you and invite you to share with us your opinions, comments, ideas or complaints about the service you receive. Click here to email us

 

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